Running NetSuite after implementation is a different challenge from implementing it.

Once the system is live, businesses still need help with user issues, workflows, saved searches, reporting, integrations, custom scripts, upgrades, administration, new requirements, and unexpected system problems. That is where NetSuite Support Services become important.

A support partner can provide anything from on-demand technical assistance to a dedicated managed services team handling administration, development, optimization, integrations, and ongoing improvements.

This NetSuite Support guide looks at several established NetSuite service providers and what they offer, with EPIQ Infotech featured first.

Note: This is not a universal ranking. NetSuite support requirements vary by company size, industry, geography, technical environment, and required support model. The providers below were selected based on their documented NetSuite support, consulting, and managed services capabilities.

Quick Comparison of NetSuite Support Services Providers

1. EPIQ Infotech

 

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EPIQ Infotech provides NetSuite Support Services, consulting, implementation, customization, integration, optimization, and managed services.

EPIQ positions its support offering around both reactive assistance and ongoing ERP management. Its documented services include troubleshooting, system administration, optimization, release management, development, integrations, and strategic support. The company also offers managed services for businesses looking for continuing NetSuite expertise rather than one-off assistance.

According to EPIQ's published information, the company has 15+ years of Oracle ERP experience, has delivered 100+ NetSuite projects, and provides global support coverage.

EPIQ NetSuite Support Services include

• NetSuite technical and functional support
• NetSuite administration
• Workflow and configuration assistance
• Saved searches and reporting
• SuiteScript and custom development
• Third-party integrations
• Data and integration support
• Release management
• NetSuite optimization
• User assistance and training
• Ongoing managed services

EPIQ also offers flexible support arrangements, including ongoing managed services designed around administration, development, integrations, optimization, and support.

Why consider EPIQ: Businesses looking for a partner that can stay involved beyond go-live and combine support with consulting, customization, integration, and managed services.

Explore EPIQ NetSuite Support Services

2. RSM

RSM US has a substantial NetSuite practice covering implementation, consulting, managed application services, and ongoing support.

RSM's NetSuite managed application services include dedicated consultants, flexible blocks of support hours, upgrade analysis, proactive monitoring, quarterly reporting, and optimization.

RSM also documents examples where it moved from NetSuite implementation into ongoing managed support. In one case study, its services included resolving revenue arrangement issues, training, saved search and reporting changes, PDF templates, and release guidance.

RSM is particularly relevant for

• Ongoing NetSuite administration
• Businesses needing dedicated NetSuite consultants
• Upgrade planning and support
• System optimization
• Reporting and configuration changes
• Organizations wanting a structured managed services model

3. BDO

BDO provides NetSuite implementation, integration, development, managed services, and ongoing support.

BDO's NetSuite managed services cover areas such as system performance, custom development, integrations, and administrative support. Its published offering also includes dedicated U.S.-based support and 24/7 critical issue support.

BDO combines NetSuite expertise with broader accounting, tax, advisory, and business consulting capabilities, which can be relevant for organizations where ERP support overlaps with finance transformation.

BDO's NetSuite support capabilities include

• Managed services
• Technical and functional support
• Custom development
• Integration
• Administration
• Optimization
• Implementation support
• Multi-country NetSuite services

BDO states that its NetSuite practice operates across eight countries and includes more than 100 seasoned consultants.

4. Folio3

Folio3 is a NetSuite-focused technology and consulting provider offering implementation, integration, migration, SuiteCommerce, and post-go-live support.

Independent NetSuite partner research from ERP Research identifies Folio3 among verified NetSuite Alliance Partners and describes its long-term post-go-live support capabilities.

Folio3 can be relevant for businesses needing

• NetSuite implementation
• Post-go-live support
• NetSuite integration
• Data migration
• SuiteCommerce
• Custom NetSuite development
• Long-term technical assistance

Its combination of implementation and post-implementation capabilities can be useful for organizations that want technical expertise to continue after their initial NetSuite project.

5. Techfino

Techfino has built a dedicated managed support offering around its ContinuedSuccess service.

Techfino describes ContinuedSuccess as a subscription-based NetSuite support service covering areas such as strategic planning, system administration, upgrade support, and application support. Its published materials also describe 24/7 assistance and ongoing managed services.

Techfino's support approach includes

• NetSuite administration
• Ongoing technical support
• Upgrade support
• Strategic planning
• Application support
• Industry expertise
• Extended application support
• Managed services

Techfino's model is particularly relevant to organizations looking for a recurring support relationship rather than relying solely on individual consulting engagements.

6. Anchor Group

Anchor Group offers NetSuite Support Services covering technical assistance, consulting, development, integrations, accounting support, and managed services.

Anchor Group provides both managed support and more flexible on-demand assistance. Its published support offering covers troubleshooting, workflows, reporting, custom development, integrations, training, and ongoing optimization.

Anchor Group's support capabilities include

• NetSuite technical support
• Managed support
• Functional consulting
• Custom development
• Integration support
• Workflow assistance
• Reporting
• Training
• Optimization
• Go-live assistance

This type of flexible model can be useful for organizations that do not need a full-time NetSuite administrator but still want access to experienced NetSuite consultants and developers.

7. Myers-Holum

Myers-Holum is another established NetSuite services provider with capabilities spanning implementation, integration, optimization, and ongoing support.

Its managed services approach is aimed at organizations that need access to functional, technical, and integration expertise without necessarily building a large internal NetSuite team.

This can be particularly relevant for businesses with complex integrations or organizations that need additional NetSuite expertise alongside their internal administrators.

What Do NetSuite Support Services Include?

The term NetSuite Support Services can mean very different things depending on the provider.

A basic support arrangement might simply involve resolving user questions and technical issues. A managed services agreement can go much further.

Common services include:

1. NetSuite Administration

Day-to-day administration can include:

• User and role management
• Permissions
• Dashboards
• Forms
• Saved searches
• Reports
• Workflows
• Configuration changes

2. Technical Support

Technical support can address:

• Script errors
• Workflow problems
• Integration failures
• Data issues
• Performance concerns
• Unexpected system behavior

3. Functional Support

Functional consultants can help finance and operations teams with processes such as:

• Order management
• Procure-to-pay
• Financial reporting
• Revenue management
• Inventory
• Manufacturing
• CRM
• Multi-subsidiary operations

4. NetSuite Development

Some support partners also provide development services, including:

• SuiteScript
• Suitelets
• RESTlets
• Workflows
• Custom records
• Custom forms
• Automation

5. Integration Support

NetSuite rarely operates in isolation.

Support providers may help maintain integrations with systems such as:

• Salesforce
• Shopify
• Amazon
• Avalara
• Celigo
• Boomi
• Payment platforms
• Banking systems
• E-commerce platforms

6. Release Management

NetSuite releases can introduce changes that affect customizations, workflows, scripts, and integrations.

Support providers can help organizations test changes, identify potential issues, and prepare their environment for upcoming releases.

7. Optimization

Support should not always mean fixing something after it breaks.

Managed services can also include reviewing processes, identifying unnecessary customization, improving workflows, cleaning up reporting, and recommending improvements.

NetSuite Support vs. NetSuite Managed Services

These terms are often used interchangeably, but there is a practical difference.

NetSuite Support is generally reactive. You have an issue and contact someone for help.

NetSuite Managed Services are broader. A provider becomes an ongoing extension of your NetSuite team and can handle administration, support, development, integrations, release management, optimization, and strategic planning.

Oracle itself offers Advanced Customer Support with four levels: Advise, Monitor, Optimize, and Architect. The levels increase in engagement, proactivity, and resource expertise.

The right model depends on how much internal NetSuite expertise your organization already has.

How to Choose a NetSuite Support Provider

Do not choose a provider simply because it offers 24/7 support.

Look at what happens after you sign the contract.

Check the support model

Ask whether support is:

• Ticket-based
• Hourly
• Retainer-based
• Subscription-based
• Fully managed

Ask who will actually support your account

Find out whether you get:

• A dedicated consultant
• A shared support pool
• Functional consultants
• Technical developers
• Integration specialists
• Account management

Review response times

Ask for documented SLAs.

For example:

• Critical issue response
• High-priority response
• Standard request response
• Escalation process

Check development capabilities

If your NetSuite environment relies heavily on SuiteScript, workflows, integrations, or custom records, make sure the support provider can handle development rather than simply answering functional questions.

Look beyond break-fix support

Ask whether the provider handles:

• Release management
• System reviews
• Optimization
• Technical debt
• Integration monitoring
• Documentation
• Training
• Roadmap planning

Consider industry experience

A manufacturing company may have very different support requirements from a SaaS company or a professional services organization.

Industry familiarity can reduce the time required to understand business processes.

What Does NetSuite Support Cost?

There is no single NetSuite support price.

Pricing typically depends on:

• Number of users
• Number of subsidiaries
• NetSuite modules
• Customizations
• Integrations
• Support hours
• Required SLA
• Technical complexity
• Development requirements
• Whether support is on-demand or managed

Common commercial models include hourly support, prepaid support blocks, monthly retainers, and managed services agreements.

For example, RSM describes a flexible prepaid block-of-hours model, while EPIQ offers different support and managed service arrangements depending on requirements.

The important question is not simply How much does NetSuite support cost?

It is:

What work is actually included in the support agreement?

A low hourly rate can become expensive if every small request is treated as a separate billable project.

Why Businesses Move to Managed NetSuite Support

As companies grow, their NetSuite environment usually becomes more complicated.

More users are added. New integrations are introduced. Custom scripts accumulate. Workflows change. Reporting requirements expand. Acquisitions can introduce new subsidiaries and processes.

Eventually, an internal finance or IT team may not have enough NetSuite-specific expertise to handle everything.

That is where a managed services provider can fill the gap.

Instead of hiring separate specialists for administration, development, integration, and optimization, businesses can work with one external NetSuite team.

Final Thoughts

The right NetSuite Support Services provider depends on what your business actually needs after go-live.

Some companies need occasional technical help. Others need a dedicated NetSuite administrator. Larger or more complex organizations may need a managed team covering administration, development, integrations, release management, optimization, and strategic consulting.

EPIQ Infotech, RSM, BDO, Folio3, Techfino, Anchor Group, and Myers-Holum all represent different approaches to NetSuite support and managed services. The best fit should be evaluated against your environment, support requirements, industry, geography, budget, and expected level of involvement.

For businesses looking for a partner that combines NetSuite Support Services with managed services, customization, integration, administration, and optimization, EPIQ Infotech offers a full lifecycle support model rather than limiting the relationship to issue resolution.

Learn more about EPIQ Infotech's NetSuite Support Services

Frequently Asked Questions

What are NetSuite Support Services?
NetSuite Support Services provide ongoing assistance with administration, technical issues, workflows, reporting, integrations, customization, development, user support, and system improvements after implementation.

What is the difference between NetSuite support and managed services?
Support is often reactive and focused on resolving specific issues. Managed services generally provide broader ongoing assistance covering administration, optimization, development, integrations, releases, and strategic improvements.

Can a NetSuite support provider handle custom development?
Many providers can. However, businesses should verify that their support agreement includes SuiteScript, workflows, custom records, integrations, and other development work if those capabilities are important to their environment.

Should I use Oracle NetSuite support or a third-party provider?
Oracle offers its own support programs, including Advanced Customer Support. Third-party NetSuite partners can provide additional hands-on consulting, administration, development, integration, and business-process support. The appropriate model depends on the organization's requirements.

What should I ask before hiring a NetSuite support provider?
Ask about response times, SLAs, dedicated resources, technical capabilities, functional expertise, development support, integration experience, release management, pricing structure, escalation procedures, and what services are included in the agreement.